Question 1

What are the standard check-in and check-out timings at Hotel Reliance?

Accepted Answer

Our standard check-in time is 12:00 PM (Noon), and check-out is 11:00 AM. Early check-in (from 8:00 AM) or late check-out (up to 2:00 PM) can be accommodated subject to room availability upon arrival.

Question 2

How can I book a room directly through the website?

Accepted Answer

You can easily select your stay dates and preferred accommodation (Single Room, Double Room, or Triple Room) on our Rooms or Booking page, click 'Book Now', sign in or enter your details, and complete your reservation. No online pre-payment is mandatory—you can settle your bill at the front desk upon check-in.

Question 3

Can I cancel or modify my room booking without fees?

Accepted Answer

Yes! Direct reservations made through our website can be cancelled or rescheduled free of charge up to 24 hours before your scheduled arrival date. You can cancel directly from your 'My Bookings' dashboard or by contacting front desk reception.

Question 4

Is high-speed Wi-Fi internet available throughout the property?

Accepted Answer

Yes, complimentary high-speed optical fiber Wi-Fi is available across all guest rooms, suites, Kwality Restaurant, lobby, and conference areas.

Question 5

Is secure parking available on-site at the hotel?

Accepted Answer

Yes, Hotel Reliance provides complimentary on-site private parking with 24/7 security surveillance and dedicated valet assistance for lodging, dining, and banquet guests.

Question 6

Does Hotel Reliance have an in-house restaurant?

Accepted Answer

Yes, our celebrated multi-cuisine 'Kwality Restaurant' offers an extensive menu of authentic North Indian, Tandoori, Chinese, and Continental dishes. We serve breakfast, lunch, and dinner, along with 24/7 in-room dining service.

Question 7

Do you have banquet halls and conference facilities?

Accepted Answer

Yes, we feature a fully air-conditioned grand Banquet Hall equipped with modern sound, projector displays, and flexible seating layouts suitable for corporate seminars, birthday parties, and conferences.

Question 8

Can I book the outdoor Celebration Lawn for weddings or large receptions?

Accepted Answer

Absolutely! Our lush green Outdoor Celebration Lawn can accommodate 300+ guests for weddings, engagement ceremonies, gala dinners, and community gatherings, complete with custom stage decoration and live buffet catering.

Question 9

What payment methods are accepted at the front desk and restaurant?

Accepted Answer

We accept all major payment modes including Cash, UPI (Google Pay, PhonePe, Paytm), Debit/Credit Cards (Visa, MasterCard, RuPay), and NEFT/RTGS corporate bank transfers.

Question 10

What government ID proofs are required during check-in?

Accepted Answer

All adult occupants must present a valid government-issued photo ID (Aadhaar Card, Passport, Voter ID, or Driving License). Foreign nationals must present their original Passport with a valid Indian Visa.

Question 11

Are extra beds / mattresses available for children or extra guests?

Accepted Answer

Yes, extra rollaway mattresses and fresh bedding are available upon request for ₹500 - ₹800 per night depending on guest age. Up to two children under 6 years stay complimentary sharing existing parent bedding.

Question 12

How far is Hotel Reliance from Bokaro Railway Station and Airport?

Accepted Answer

Hotel Reliance is conveniently located in Co-Operative Colony, approximately 10-12 km from Bokaro Steel City Railway Station (BKSC) and roughly 6 km from Bokaro Airport / SAIL plant gates.

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