Privacy Policy

1. Commitment to Guest Privacy

Hotel Reliance ("we," "our," or "the Hotel"), situated in Co-Operative Colony, Bokaro Steel City, Jharkhand, is firmly committed to safeguarding the personal privacy and data security of our guests, visitors, and website users.

This Privacy Policy outlines the categories of personal data we collect, how it is stored and processed, and your rights concerning your personal information when utilizing our website, booking lodging, dining at Kwality Restaurant, or reserving banquet facilities.

2. Information We Collect

When you make a reservation, register an account, or contact our front desk, we may collect the following details:

• Personal Identity: Full name, nationality, and government ID document numbers required by Indian law during check-in.
• Contact Details: Email address, mobile/telephone number, and residential/business billing address.
• Booking Information: Check-in/check-out dates, suite preferences, occupancy count, special culinary/dietary requests.
• Account Credentials: Password hash, account preferences, and Google OAuth profile identifiers (name & email) when you authenticate via Google.
• Transaction Records: Reservation IDs, payment status, settlement method, and itemized billing summaries.

3. How We Use Your Information

Your personal data is used solely for genuine hospitality operations, including:

• Confirming, managing, and fulfilling your room, restaurant, and banquet reservations.
• Issuing reservation vouchers, receipts, and SMS/email booking confirmations.
• Complying with statutory police registration and government guest record laws (Form C for foreign nationals).
• Providing customer support, answering inquiries, and facilitating special in-room requests.
• Improving our digital website experience and securing user accounts against unauthorized access.

4. Data Protection & Non-Disclosure

We do NOT sell, rent, trade, or monetize your personal information to any third-party marketing companies.

Your information is only disclosed to authorized hotel staff, licensed payment gateway processors (when online billing is activated), or law enforcement authorities when strictly required under applicable Indian statutes.

5. Security of Your Data

We implement industry-standard administrative, physical, and technical safeguards (including HTTPS SSL/TLS encryption and restricted administrative access) to protect your personal details against unauthorized access, loss, or alteration.

6. Cookies & Browser Storage

Our website utilizes local storage and essential session cookies to remember your authenticated login status, preserve your selected booking dates, and provide seamless navigation across room categories.

7. Your Rights & Data Requests

You have the right to inspect, update, or request the deletion of your online registered account profile at any time by visiting your Profile Dashboard or by contacting our front office desk.