TERMS OF STAY & GUIDELINES
Hotel & Booking Policies
Clear, transparent guidelines designed to ensure safety, comfort, and unmatched hospitality for all guests at Hotel Reliance.
Check-in & Check-out Timings
Standard schedules, early arrival requests, and late departures.
- Standard Check-in Time: 12:00 PM (Noon).
- Standard Check-out Time: 11:00 AM.
- Early check-in from 08:00 AM to 12:00 PM is subject to room availability upon arrival and may attract nominal hourly charges.
- Late check-out up to 02:00 PM can be extended complimentary based on availability with prior front desk notice; late departure beyond 02:00 PM is subject to a 50% day tariff.
- Express front desk check-in available 24/7.
Cancellation & Refund Policy
Flexible booking cancellations, modifications, and refund turnaround.
- Free cancellation is allowed up to 24 hours prior to the scheduled check-in date (12:00 PM).
- Cancellations made within 24 hours of arrival or failure to arrive (No-Show) will incur a cancellation charge equivalent to the first night's room tariff.
- Refunds for prepaid bookings or advances will be processed back to the original payment source within 5 to 7 business banking days.
- For special festive dates, wedding blocks, and seasonal bulk bookings, custom cancellation schedules stipulated on the reservation voucher will apply.
Government ID & Verification
Mandatory identification documents for Indian and International guests.
- As per government regulations, every adult guest staying in the room must present a valid original government-issued photo ID at check-in.
- Acceptable IDs for Indian nationals: Aadhaar Card, Passport, Voter ID Card, or Driving License. (PAN Cards are not accepted as address proof).
- Foreign nationals and NRI guests are mandatory required to present a valid Passport along with an active Indian Tourist/Business Visa or OCI card and complete Form C registration.
- Digital soft copies on DigiLocker are accepted for verification.
Child & Extra Occupancy Policy
Guidelines for families traveling with children and additional guests.
- Up to two children under 6 years of age can stay complimentary sharing existing parent bedding.
- Extra bed or additional guest services requested via Special Request are handled at ₹300/night directly with the hotel.
- Maximum occupancy per room category: Single Room (1 Guest), Double Room (2 Guests), Triple Room (3 Guests).
Payment Methods & Tariff Billing
Transparent billing, payment options, and tax compliance.
- We accept Cash, UPI (Google Pay, PhonePe, Paytm), Major Credit/Debit Cards (Visa, MasterCard, RuPay), and NEFT/IMPS corporate bank transfers.
- Room tariffs displayed on the website represent the complete final payable amount per night.
- A preliminary security deposit or card pre-authorization may be requested at check-in for incidentals and room dining service.
House Rules & Guest Conduct
Creating a serene, secure, and respectful environment for all residents.
- Hotel Reliance maintains 100% smoke-free guest rooms. Designated outdoor smoking zones are provided on premises.
- Quiet hours are observed between 10:30 PM and 07:00 AM in guest floor corridors.
- Visitors are welcomed in the hotel reception lobby and Kwality Restaurant. Non-registered visitors are not permitted in guest room floors after 09:00 PM for guest security.
- Gambling, prohibited substances, or hazardous equipment are strictly prohibited on hotel grounds.
Pet Policy
Hotel pet guidelines and service animals.
- In order to maintain strict allergy-free and hygienic standards for all travelers, pets are currently not permitted inside guest accommodation rooms.
- Certified service guide dogs assisting differently-abled guests are welcomed with prior front office notification.
Banquet & Lawn Event Rules
Procedures for weddings, corporate summits, and social gatherings.
- A 30% advance deposit is required to confirm banquet hall and celebration lawn date bookings.
- Loud music and outdoor DJ setups on the celebration lawn must adhere to local municipal sound curfew regulations (10:00 PM).
- Outside catering is subject to prior management approval; our in-house Kwality Restaurant catering provides customized multi-cuisine buffets.
- Complimentary green rooms / dressing suites are provided with full-day wedding lawn reservations.
Need Clarification on Specific Rules?
If you have special requirements, dietary requests, or questions regarding group reservations, our 24/7 front office manager is available to assist you.