Hotel Reliance Luxury Lobby and Hospitality Standards

Terms of Stay & Hospitality Guidelines

Hotel & Booking Policies.

Name: Hotel Reliance
Address: Plot No: NIHP-1, West Side of Co-Operative Colony, Bokaro Steel City, Jharkhand, 827001, IN
Telephone: +91 92629 97777
Price range: ₹2,499 - ₹6,999

Transparent terms of stay, check-in schedules, flexible cancellation windows, and house rules designed for your comfort and safety at Hotel Reliance.

At A Glance

Key Policies Summary.

The most essential guidelines summarized for quick reference before your arrival.

Schedule

12:00 PM / 11:00 AM

Standard check-in from 12:00 PM; checkout by 11:00 AM. 24/7 front desk available.

Flexible Stays

24-Hour Free Cancel

Cancel without penalty up to 24 hrs prior to arrival date for direct bookings.

Verification

Govt Photo ID Required

Aadhaar, Passport, DL, or DigiLocker required per adult guest at check-in.

Payment Modes

UPI, Cards & Cash

All major credit/debit cards, UPI, net banking, and corporate transfers accepted.

Policy Directory

Official Guest Terms & Articles

Policy Sections

8 Topics

Guest Resources

Frequently Asked Questions Contact Front Office Desk

Section 01

Check-in & Check-out Timings

Standard schedules, early arrival requests, and late departures.

Standard Check-in Time: 12:00 PM (Noon).
Standard Check-out Time: 11:00 AM.
Early check-in from 08:00 AM to 12:00 PM is subject to room availability upon arrival and may attract nominal hourly charges.
Late check-out up to 02:00 PM can be extended complimentary based on availability with prior front desk notice; late departure beyond 02:00 PM is subject to a 50% day tariff.
Express front desk check-in available 24/7.

Section 02

Cancellation & Refund Policy

Flexible booking cancellations, modifications, and refund turnaround.

Free cancellation is allowed up to 24 hours prior to the scheduled check-in date (12:00 PM).
Cancellations made within 24 hours of arrival or failure to arrive (No-Show) will incur a cancellation charge equivalent to the first night's room tariff.
Refunds for prepaid bookings or advances will be processed back to the original payment source within 5 to 7 business banking days.
For special festive dates, wedding blocks, and seasonal bulk bookings, custom cancellation schedules stipulated on the reservation voucher will apply.

Section 03

Government ID & Verification

Mandatory identification documents for Indian and International guests.

As per government regulations, every adult guest staying in the room must present a valid original government-issued photo ID at check-in.
Acceptable IDs for Indian nationals: Aadhaar Card, Passport, Voter ID Card, or Driving License. (PAN Cards are not accepted as address proof).
Foreign nationals and NRI guests are mandatory required to present a valid Passport along with an active Indian Tourist/Business Visa or OCI card and complete Form C registration.
Digital soft copies on DigiLocker are accepted for verification.

Section 04

Child & Extra Occupancy Policy

Guidelines for families traveling with children and additional guests.

Up to two children under 6 years of age can stay complimentary sharing existing parent bedding.
Extra bed or additional guest services requested via Special Request are handled at ₹300/night directly with the hotel.
Maximum occupancy per room category: Single Occupancy (1 Guest), Double Occupancy (2 Guests), Family Room (4 Guests).

Section 05

Payment Methods & Tariff Billing

Transparent billing, payment options, and tax compliance.

We accept Cash, UPI (Google Pay, PhonePe, Paytm), Major Credit/Debit Cards (Visa, MasterCard, RuPay), and NEFT/IMPS corporate bank transfers.
Room tariffs displayed on the website represent the complete final payable amount per night.
A preliminary security deposit or card pre-authorization may be requested at check-in for incidentals and room dining service.

Section 06

House Rules & Guest Conduct

Creating a serene, secure, and respectful environment for all residents.

Hotel Reliance maintains 100% smoke-free guest rooms. Designated outdoor smoking zones are provided on premises.
Quiet hours are observed between 10:30 PM and 07:00 AM in guest floor corridors.
Visitors are welcomed in the hotel reception lobby and Kwality Restaurant. Non-registered visitors are not permitted in guest room floors after 09:00 PM for guest security.
Gambling, prohibited substances, or hazardous equipment are strictly prohibited on hotel grounds.

Section 07

Pet Policy

Hotel pet guidelines and service animals.

In order to maintain strict allergy-free and hygienic standards for all travelers, pets are currently not permitted inside guest accommodation rooms.
Certified service guide dogs assisting differently-abled guests are welcomed with prior front office notification.

Section 08

Banquet & Lawn Event Rules

Procedures for weddings, corporate summits, and social gatherings.

A 30% advance deposit is required to confirm banquet hall and celebration lawn date bookings.
Loud music and outdoor DJ setups on the celebration lawn must adhere to local municipal sound curfew regulations (10:00 PM).
Outside catering is subject to prior management approval; our in-house Kwality Restaurant catering provides customized multi-cuisine buffets.
Complimentary green rooms / dressing suites are provided with full-day wedding lawn reservations.

Front Desk Manager On Call

Need Clarification on Specific Rules?

If you require special arrangements, early check-in guarantees, banquet noise permits, dietary guidelines, or have questions regarding corporate delegations, our 24/7 front office is always delighted to assist you.

Call Front Desk (+91 92629 97777)Chat on WhatsApp